Survey script

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Survey lead

Opening

Hi, is Mr. or Mrs. [Homeowner] available?

Hi, Mr./Mrs. [Homeowner]. My name is [name] from East Coast Water Solutions. How are you today?

I’m calling to thank you. You recently completed a phone survey with us about water quality. Do you remember?

For helping us, you qualify for a complimentary in-home water analysis.

While we are there, you will see your readings and levels, and we will give you tips for improving your water quality. There is no obligation and no charge for the water analysis.

Are you and your spouse available between [time] and [time]?

I have a few quick questions to complete the booking.

Complete the booking

  1. What is your full address, including city, province and postal code?
  2. Are you the homeowner?
  3. Are you single, married or living common-law?
  4. If married or common-law, will your spouse be available?
  5. Are you currently working or retired?
  6. Do you use town water or well water?
  7. Do you drink bottled water, tap water or both?
  8. Do you use a water-purification system in the home?
  9. If yes, what kind?
  10. How long have you had the system?
  11. Are there pets in the home?
  12. If yes, what kind?
  13. Are you between 18 and 79 years old?
  14. Are there any colds or flus in the home?

Confirm the appointment

Thank you. We have you booked for [date] at [time]. If applicable, please let your spouse know we are coming so the visit is not a surprise. We look forward to seeing you.